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Privacy policy

Privacy Statement

Tobacco S Press d.o.o. Podgorica takes its obligation to protect your privacy very seriously and will treat any information you leave carefully. By visiting our site and / or registering, you accept and agree to the practices described in our Privacy Policy.

Privacy Policy

Tobacco S Press d.o.o., Podgorica, 29 Josipa Broza Tita, PIB: 02983303 (hereinafter Tobacco S Press) is happy you have decided to visit our website tobaccospress.com and expressed interest in our company and products.

Tobacco S Press d.o.o. acknowledges the importance of your privacy, security and data protection and wants you to feel safe and comfortable while browsing our website.

When we collect your personal data or when you share it with us, we use it in accordance with this Privacy Policy.

This Privacy Policy clarifies:

  • Who we are?
  • What constitutes as personal data
  • What data we collect and how we use it?
  • Legal basis for collecting your personal data
  • How long Tobacco S Press d.o.o. retains your personal data
  • Automated decision making
  • Profiling
  • Who can access your personal data
  • The security of your personal data
  • How you can view, verify, modify or delete the personal data you have sent us
  • What our policy on collecting data received from minors who use our websites is
  • COOKIES, How and why we use them
  • Can the terms of the Privacy Policy be subsequently changed
  • Your rights and options
  • Why you have to accept the terms stated in the Privacy Statement
  • Contact

What constitutes as personal data?

Personal data is data related to you that can be used to identify you directly (for example, your name and surname) or indirectly (for example, by pseudonyms such as your unique identification number). Personal data includes name and surname, address, year of birth, e-mail address and telephone number of a certain person. Personal information may also include numeric identifiers such as the IP address of the computer, the MAC address of the mobile phone or cookies.

What data do we collect and how do we use it?

We collect only the personal data that you are willing to share with us or the personal data necessary to provide and / or improve our services.

We collect and receive data through our websites, apps, social media and / or in other ways.

You can give us your e-mail address, name, phone number and other data so that we can provide you with information about our products, opportunities to participate in our sweepstakes or surveys, or simply if you want to receive information about special offers, discounts and / or other Tobacco S Press  activities and offers.

We use your personal data solely for the purpose of Tobacco S Press business, as well as to manage, support and receive feedback on the provided service and to prevent breaches of security, violations of laws or contract terms.

We will use your personal data primarily to manage sales and orders, to conduct sweepstakes, special offers or surveys, to answer your questions and inquiries, to offer loyalty programmes, to send promotional content (unless you have asked us to remove you from the newsletter list), to conduct analyses and collect statistics.

Legal basis for collecting your personal data

Depending on the purpose of collecting and processing personal data, the legal basis for the processing of your data may be: Your consent, legitimate interest of Tobacco S Press (improvement of our products and services, prevention of fraud, insurance and maintenance of used tools, such as websites / apps / devices safe for use), execution of the contract or service you requested and regulations requiring personal data processing.

The period in which Tobacco S Press retains your personal data

Tobacco S Press stores the personal data that you have sent us via this website in its databases.

Your personal data will be kept by Tobacco S Press only for as long as it is necessary to answer your questions or solve your problem, provide better and new services, all in accordance with the applicable legal provisions.

Tobacco S Press is guided by the following criteria when determining the period in which it retains your data:

  • when purchasing our products, we retain your personal data for the duration of the contractual relationship and until you request its deletion (if you request deletion before the expiration of the contractual relationship, your data will be pseudonymized)
  • when participating in a sweepstake or promotional offer, we retain your personal data in accordance with the rules of the respective sweepstake or promotional offer.
  • when contacting us with inquiries, we retain your personal data for the period necessary to process the inquiries and until you request their deletion;
  • when creating an account / profile, we retain your personal data until you request the deletion of the account / profile;
  • when subscribing to the newsletter, we retain your personal data until you log out, unsubscribe or request deletion of the subscription;
  • when storing cookies on your computer, we retain your personal data as long as it serves a purpose

Tobacco S Press may retain your personal information after you stop using Tobacco S Press services or stop using this website for the purpose of fulfilling legal obligations or managing rights (before courts or other competent authorities) or collecting statistics and keeping records.

Your personal data will be deleted from all systems within Tobacco S Press when we no longer need your personal data for any of the above purposes.

We also want to draw your attention to the fact that you have the right to have your personal data erased at any time.

Automated decision making

In order to secure transactions that go through our sites and apps against unauthorized use of personal data and fraud, Tobacco S Press uses solutions by third party service providers. The fraud detection method is based on simple comparisons, associations, groupings, predictions and determination of atypical values using intelligent agents, data collection techniques by various in-depth data analysis techniques.

In the case of automated fraud detection, we may delay an order / request processing due to transaction verification and / or reject the order / request delivery service if we determine the possibility of fraud. In that case, we take all necessary precautions (including protection) to restrict access to your data, while you have the right to access the data on which we base our decision.

Profiling

When sending or displaying personalized notifications and content, Tobacco S Press may use techniques that are considered as “profiling”, i.e. any form of automated processing of personal data involving the use of mentioned data to assess the personal aspects of individuals, personal analysis or prediction of aspects related to personal preferences, interests, economic situation, behaviour and the like.

We enter the personal data collected in various interactions with you into our central database and analyse them to anticipate your personal preferences and / or interests.

Based on the conducted analysis, we send you or display notifications and / or content tailored to your interests and needs.

You reserve the right to object to the use of your data for “profiling”.

Who can access your personal data?

Tobacco S Press may share your personal information within the Tobacco S Press organizational units to fulfil legal obligations, prevent fraud and / or provide tools, improve products and services, or because you have given us your consent.

Tobacco S Press will not share your personal information with business partners and associates who intend to use it for direct marketing purposes, unless you have given us the permission to do so.

Your personal data may also be processed by trusted third party service providers which we use to perform tasks and activities on our behalf. In this case, we provide them only with the information necessary to perform the service, all the while requesting that they do not use your personal data for other purposes. Our service providers must provide the same level of security for your personal data as Tobacco S Press does, at all times.

We may disclose your personal data to trusted third parties who assist us in providing digital and e-commerce services, such as social media tracking, loyalty programmes, identity management, ratings and reviews, customer relationship management, network and browser analysis, and the like, third parties that provide product delivery services (mail services, delivery services), third parties that provide us with technical support such as platform or server accommodation providers, database support and maintenance, as well as software and apps, payment service providers (banks and other credit institutions).

We may forward your personal data to government law enforcement agencies in the following situations:

  • when we are obliged to do so according to the requirements of any applicable regulation / law;
  • if such action is necessary for the conduct of a legal process;
  • when responding to any legal requests or actions;
  • when it is in accordance with legal requirements or actions, or in order to protect the rights of Tobacco S Press or its customers and the public.

Is your personal data safe?

Tobacco S Press protects your personal data and takes the necessary steps to ensure its protection.

Tobacco S Press protects the data it collects and processes from unauthorized access by third parties.

Linking to third party websites

The Tobacco S Press website may contain links to other websites. Tobacco S Press is not responsible for the content, accuracy or function of these websites. The links are provided in good faith and Tobacco S Press cannot be held responsible for any subsequent changes to other websites it shared a link to. We encourage you to be attentive and carefully read the privacy policies on other websites you visit.

Some of our websites have the option to share the website address with another person by e-mail. This feature means that we may collect your e-mail address and / or e-mail addresses of individuals with whom you shared the link to the website. E-mail addresses collected this way are not used for any purposes other than to fulfil your request. These e-mail addresses are not stored and are deleted immediately upon the fulfilment of the request.

How can you view, verify, modify or delete the personal data you have sent us?

You reserve the right to contact us in order to get all your data we stored. You can also request the deletion, correction or modification of the data by sending an e-mail to: office@tobaccospress.com

What is our policy on collecting data received from minors who use our websites?

We find it extremely important to protect the privacy of minors (children) in the world of electronic communications, as well as to encourage parents and guardians to participate in monitoring the electronic activities of minors.

The processing of personal data is legal if the person is at least 18 years old and / or with the permission of a parent and / or guardian.

Parents are asked to pay special attention to their children’s electronic activities and to warn children not to provide personally identifiable information electronically without their permission. Parents and / or guardians may view, verify, modify or delete their child’s personal information at any time.

Can the terms of the Privacy Policy be subsequently changed?

Tobacco S Press reserves the right to amend and correct this Privacy Policy.

Your rights and options

Tobacco S Press respects your privacy.

Your rights:

  • Your right to be informed

Your right to be informed. You have the right to receive clear, transparent and easily understandable information on how we use your personal data.

  • Access right

You have the right to access your personal data provided to us, respecting the prescribed restrictions. In case of providing information, a fee for administrative costs might be charged.

  • Your right to correction

You have the right to request the correction and / or supplementation of personal data.

  • Your right to deletion / oblivion

You have the right to request the deletion or removal of your personal data. Your right to delete and / or remove personal data is not an absolute right as we may have a legal or legitimate basis for retaining your personal data.

  • Your right to object

You have the right to object to the processing of personal data that is processed on the basis of public interest or legitimate interests, including the creation of profiles at any time 

You can unsubscribe or opt out of receiving direct advertising content at any time.

  • Your right to file a complaint to the supervisory authority

You have the right to contact the personal data protection authority and the right to file a complaint regarding data protection and the manner of implementation of the Tobacco S Press Privacy Policy.

Before filing a complaint with the data protection authority, feel free to contact us to help you protect your rights.

  • Your right to data protability

You have the right to forward, copy and / or transfer data from our database to another database. This right applies only to the data you have provided us with, on the basis of a contract or consent or if the processing is carried out automatically.

  • Your right to restriction

You have the right to request a restriction on the processing of your data. This right restricts the processing of your data, which means that we can store it, but cannot use or further process it.

You can contact the personal data protection officer regarding your rights and the manner of their realization via e-mail: office@tobaccospress.com

Why do you have to accept the terms in the Privacy Statement?

Tobacco S Press uses web services to collect and process your personal data. This includes the processing and transfer of your personal data outside the borders of Montenegro.

This Privacy Statement provides you with all the necessary information (in a simple way) so that you can choose whether to use this website and whether to send Tobacco S Press your personal data or not.

By visiting our website, as well as communicating electronically, you accept and consent to the processing of your personal data in the way elaborated in this Privacy Statement.

If you are interested in certain services we provide (sweepstakes, newsletter, new product details), we will gather additional direct personal data from you (name and surname, address and e-mail address). In that case, we will ask for your consent to the collect and use your personal data, and use it exclusively for the intended purposes.

If you have any questions regarding this Privacy Statement, please contact us at office@tobaccospress.com and we will be happy to answer all your questions.

Contact

If you have any questions regarding the protection of your personal data, how we handle your personal data and how we use it or if you would like to exercise the aforementioned rights, feel free to contact us via e-mail: office@tobaccospress.com.